Contact Us
Get in Touch to Discuss the Finest Details of your Silver Jewels.
We’d Love to Hear From You
Whether you have a question about your order, need assistance choosing the perfect piece, or simply want to share your thoughts — we're here to help. At Gajmoti, customer satisfaction is at the heart of everything we do.
Feel free to reach out to us through any of the channels or just fill the form below:
📞 Phone: +91-8949280849
🕘 Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM IST
📧 Email: contact@gajmoti.in
We typically respond within 24 business hours.
🏢 Registered Address:
Akshayanidhi Jewels LLP
11, Panchsheel Enclave, Near Hotel Clarks Amer,
JLN Marg, Jaipur, Rajasthan – 302018, India
🔖 BIS Registration: HM/C-8490539327
Frequently asked questions
Is Gajmoti jewellery made of real silver?
Yes! Every Gajmoti piece is crafted from 925 sterling silver and comes with a certificate of authenticity.
Will the silver tarnish over time?
Sterling silver may tarnish with exposure to air, water, or chemicals — but it’s completely normal and reversible with proper care. We recommend storing your jewellery in a dry pouch and avoiding perfumes or moisture.
Can I customize my jewellery?
Yes, we offer customisation options for select designs. For bespoke or bulk inquiries, contact us via WhatsApp or email at contact@gajmoti.in.
When will my order ship?
- In-stock items: 1–3 business days
- Custom/made-to-order: 7–10 business days
How long will delivery take?
- Metro cities: 3–5 business days
- Non-metro areas: 5–7 business days
Is shipping free?
Yes! Shipping is free on all orders.
How do I track my order?
After dispatch, you’ll receive a tracking link via email/SMS. You can monitor your shipment in real-time.
What is your return policy?
Returns are accepted within 7 days of delivery for eligible items. Items must be unused, in original packaging, and accompanied by an unboxing video for damage claims. Please read the Return Policy carefully.
Are custom orders returnable?
No, custom-made or personalized jewellery is non-returnable and non-refundable.
Can I exchange an item?
Yes, we allow one-time exchanges within 7 days of delivery. The exchanged item must meet our return eligibility criteria. Please read the Refund Policy carefully for details regarding exchanges.
How should I store my silver jewellery?
Keep your jewellery in the Gajmoti pouch provided. Store in a cool, dry place and avoid exposure to water, perfumes, and harsh chemicals.
Do you offer repair services?
Yes! We provide repair services for minor damages like resizing or stone fixes. Charges apply. Please contact us for details.
How can I reach you?
We're happy to help!
📧 Email: contact@gajmoti.in
📞 Call/WhatsApp: +91 8949280849
🕘 Support hours: Monday–Saturday, 10 AM – 6 PM IST