Refund policy

Last updated: Feb 09, 2026

At Gajmoti, your trust matters to us. Our return, exchange, and refund policy is designed to balance customer protection with the integrity and craftsmanship of fine 925 silver jewellery.

🕒 Return & Exchange Window

You may request a return or exchange within 7 calendar days of receiving your order. Requests made after this period will not be accepted.

✅ Eligibility for Return or Exchange

A return or exchange will be accepted only if all conditions below are met:

  • The product is defective, incorrect, or physically damaged at the time of delivery.

  • Claims related to personal preference, sizing issues, minor colour variations, or normal wear & tear are not eligible.

  • The item must be unused, unworn, unaltered, and in original condition.

  • Original packaging, tags, invoice, and authenticity certificate must be returned intact.

  • A clear, continuous unboxing video is mandatory for all return, exchange, or damage claims.

🎥 Unboxing Video Requirements

  • The video must be recorded from the moment the sealed courier package is opened.

  • No cuts, pauses, or edits are allowed.

  • It must clearly show the outer packaging, product, and all sides.

  • The video must be shared via WhatsApp at +91 8949280849 before raising a request.

❗ Requests without a valid unboxing video will be rejected.

📌 Important Conditions

  • The return request must be raised within 7 days of delivery and before shipping the item back.

  • Return shipping must be arranged by the customer unless otherwise approved.

  • Items sent without prior approval or outside the defined process will not be accepted or refunded.

  • All returned items are subject to quality inspection upon receipt.

  • Refunds or exchanges are processed only after inspection approval.

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalised jewellery

  • Gift cards or discount vouchers

  • Items purchased during sales or promotional campaigns

If you are unsure about eligibility, please contact us before initiating a return.

🔁 Exchange Policy

  • One-time exchange allowed per order.

  • Exchange request must be made within 7 days of delivery.

  • Product must meet all return eligibility conditions.

  • The replacement item must be of equal or higher value than the product purcahsed.

  • Any price difference must be paid by the customer.

  • A valid unboxing video meeting the criteria mentioned above is mandatory.

🔧 Repair Services

We offer paid repair services for minor issues:

Repair Fee: ₹500 + applicable shipping charges
(Customer pays one-way shipping; return shipping is covered by us)

Available Repairs:

  • Ring resizing (+1 / -1 size)

  • Stone resetting or replacement

  • Minor scratches or damage

To request a repair, email orders@gajmoti.in with:

  • Order number

  • Issue description

  • Damage or unboxing video

📦 How to Initiate a Return, Exchange, or Repair

Please contact us via:

📧 contact@gajmoti.in
📞 +91 8949280849

Include:

  • Order number

  • Description of the issue

  • Full unboxing / damage video

  • Preferred resolution (return, exchange, or repair)

Once approved, ship the product only to the address below:

Akshayanidhi Jewels LLP
11, Panchsheel Enclave, Near Hotel Clarks Amer
JLN Marg, Jaipur, Rajasthan – 302018
India

💸 Refunds

  • Refunds are issued to the original payment method.

  • Processing time: 7–10 business days after product inspection approval.

  • Bank or payment gateway delays may vary.

  • No cash refunds or store credits are offered for change-of-mind cases.

If 15 business days have passed since approval and you haven’t received your refund, please contact us.

🇪🇺 EU Customers – 14‑Day Right to Cancel

For orders shipped to the European Union, customers may cancel or return their order within 14 days of delivery, for any reason.

Conditions:

  • Item must be unused and in original condition

  • All packaging, tags, and certificates must be intact

  • Proof of purchase and unboxing video are required

🛡️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery with an uncut unboxing video clearly showing:

  • Sealed outer box

  • Product issue or damage

  • Shipping label

An appropriate replacement or exchange will be arranged after verification.

🙏 Thank You for Choosing Gajmoti

Every Gajmoti piece is handcrafted with care. Your satisfaction and trust inspire everything we create.

For assistance:

📧 contact@gajmoti.in
📞 +91 8949280849