Shipping policy
Last updated: July 14, 2025
At Gajmoti, we are dedicated to delivering your jewellery with care, elegance, and efficiency. Every order is packaged with love and handled with professionalism — so you enjoy a smooth, stress-free shopping experience.
📦 Order Processing Time
| Product Type | Processing Time |
|---|---|
| In-stock items | 1–3 business days |
| Custom / Made-to-order pieces | 7–10 business days (approx.) |
| Bulk / multi-item orders | Varies — contact us to confirm availability and timelines |
Once your order is processed and dispatched, you’ll receive tracking details to monitor its journey.
🚚 Estimated Delivery Timelines (India Only)
| Location Type | Estimated Delivery Time (after dispatch) |
|---|---|
| Metropolitan cities | 3–5 business days |
| Non-metropolitan regions | 5–7 business days |
Note: These are estimated timelines. Delays may occur due to courier network issues, public holidays, natural events, or force majeure situations. Gajmoti is not responsible for delays caused by courier partners once the parcel has been handed over for shipping.
💰 Shipping Charges (Domestic Orders)
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We offer Free shipping on all orders. You don't have to worry about any shipping charges, no matter how small the order is.
📍 Order Tracking
Once your order is shipped, we will send you:
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An email and/or SMS confirmation
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A tracking link and tracking ID to monitor your shipment in real-time
If you haven’t received your tracking details within the expected processing time, please contact us immediately.
🎁 Packaging and Safety
Your jewellery deserves nothing less than perfection:
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Every item is securely packed in our signature Gajmoti branded box
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Eco-friendly, tamper-proof, and aesthetic packaging ensures both protection and presentation
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Each order is carefully inspected before dispatch to ensure it reaches you in perfect condition
🚫 Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or non-availability at the time of delivery, we will contact you to reattempt shipping. Additional shipping charges may apply.
🌍 International Shipping
We currently offer shipping within India only. For bulk international orders or custom requests, please email us at contact@gajmoti.in or WhatsApp us at +91 8949280849.
❗ Delays and Force Majeure
While we strive to deliver on time, delays may occur due to:
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Public holidays
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Weather disruptions
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Political or civic unrest
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Courier operational issues
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COVID-19 or other health restrictions
We will keep you informed in such cases and work with our partners to minimize delays.
🤝 Need Help?
For any shipping-related inquiries, feel free to reach out:
📧 Email: contact@gajmoti.in
📞 Phone: +91 8949280849
🕘 Business Hours: Monday–Saturday, 10 AM – 6 PM IST
Thank you for shopping with Gajmoti. Your trust means everything to us, and we promise to handle your order with the care it deserves.